Frequently Asked Questions

Help Center

General Questions

How do I open an account?

You can visit any of our branches across Ghana with a valid national ID (Ghana Card). Our staff will assist you with the digital registration process.

What is the minimum Susu contribution?

We offer flexible plans starting from as low as GHS 5 daily. You can adjust your contribution amount at any time through your dedicated field officer.

How can I access my account balance?

You can check your balance in real-time by logging into our Client Portal using your registered phone number and OTP.

Loans & Financing

What are the requirements for a business loan?

Standard requirements include a valid business registration, 6 months of active savings with us, and a site visit by our loan officer.

How long does loan approval take?

Most loans are processed within 24 to 48 hours after all documentation is submitted and the site visit is completed.

Still have questions?

Our support team is available to assist you with any inquiries.

Contact Support