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Account Management
Learn how to manage your account, update information, and security settings
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Transactions
Get help with deposits, withdrawals, and transfers
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Loans & Credit
Information about loan applications, repayments, and terms
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Security
Keep your account safe with our security guidelines
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Frequently Asked Questions
How do I open an account?
Visit any of our branches with a valid ID (Ghana Card, Passport, or Driver's License), proof of address, and a passport photo. Our staff will guide you through the account opening process. You can also start the process online by clicking "Register" on our homepage.
What documents do I need to open an account?
You need: 1) Valid government-issued ID (Ghana Card preferred), 2) Proof of address (utility bill or bank statement not older than 3 months), 3) Two passport-sized photographs, 4) Minimum opening deposit (varies by account type).
How do I reset my password?
Click "Forgot Password" on the login page, enter your registered email or phone number, and follow the instructions sent to you. If you encounter issues, contact our support team at support@enthronementfinance.com or call +233 243 779 006.
Transactions
What are the transaction limits?
Daily withdrawal limit: GHS 10,000. Daily transfer limit: GHS 50,000. These limits can be adjusted based on your account type and verification level. Contact us to request higher limits.
How long do transfers take?
Internal transfers (between Enthronement Finance accounts) are instant. Transfers to other banks typically take 1-2 business hours during banking hours (8 AM - 5 PM, Mon-Fri). Transfers initiated after hours or on weekends will be processed the next business day.
Are there any transaction fees?
Internal transfers are free. Transfers to other banks: GHS 2-5 depending on amount. ATM withdrawals at our ATMs are free; other ATMs may charge GHS 1-2. Check our full fee schedule in your account dashboard or contact us for details.
Loans & Credit
How do I apply for a loan?
Log into your account and navigate to the Loans section. Fill out the loan application form with required information. Our loan officers will review your application and contact you within 2-3 business days. You can also visit any branch for in-person assistance.
What are the interest rates?
Interest rates vary based on loan type, amount, and repayment period. Personal loans: 18-24% per annum. Business loans: 15-20% per annum. Microloans: 12-18% per annum. Contact our loan officers for a personalized quote.
What documents are needed for a loan?
Required documents: 1) Valid ID, 2) Proof of income (pay slips, business records), 3) Bank statements (last 6 months), 4) Proof of address, 5) Guarantor information (for loans above GHS 5,000), 6) Business plan (for business loans).
Still Need Help?
Our support team is here to assist you